Arranging a Funeral
We understand that arranging a funeral can be overwhelming. Whether the loss is expected or sudden, we are here to guide you with care, patience, and respect, helping you make both the necessary and right decisions, whilst supporting you throughout the process.
If you are looking for advice on planning your own funeral, head to our pre-planning page.
Our step-by-step process to arranging a funeral
We’re here to help you through each stage, taking care of every detail so you can focus on honouring your loved one.
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Contact Us
When someone passes away, call us at anytime — day or night. We’ll guide you through what needs to happen next and answer any immediate questions. -
We Bring Your Loved One Into Our Care
We’ll arrange to collect your loved one from their home, hospital, nursing home, or another location and bring them safely into our care. This can happen at any time, including after hours. -
Meet With a Funeral Director
Once your loved one is in our care, we’ll meet with you — at our office, your home, or over the phone — to talk through your wishes and help to plan the service.
For more information prior to this meeting, download our Next Steps Guide. -
Provide the Necessary Details
We’ll help complete the required forms and collect the details needed for certificates, notices, and service arrangements. -
Plan the Funeral Service
Together, we’ll help you to choose between burial or cremation, and plan the date, location, and personal touches that best honour your loved one’s life. Check out our Funeral Selections page for all the options we can provide. You can also use our Funeral Estimate tool to note your preferences before meeting with us. -
On the Day
Our team will coordinate every aspect of the service, from transport and flowers to music and photo displays, so you can focus on being with loved ones. -
Continued Support
We’ll continue to support you after the funeral with thank-you notices, memorial arrangements, and access to grief support if needed.
Need to talk?
We’re here 24/7 to help you through the next steps.
Prefer to plan online?
Use our Funeral Estimate tool to see options and pricing. Estimated time: 10 Minutes.
We can manage all the details
Frequently Asked Questions
When Someone Dies
Contact us as soon as possible. We’ll guide you through what to do and arrange to bring your loved one into our care.
Contact us as soon as possible. We’ll guide you through what to do and arrange to bring your loved one into our care.
Contact us as soon as possible. We’ll guide you through what to do and arrange to bring your loved one into our care.
Contact us as soon as possible. We’ll guide you through what to do and arrange to bring your loved one into our care.
Contact us as soon as possible. We’ll guide you through what to do and arrange to bring your loved one into our care.