Share your feedback

In our pursuit of continuous improvement, we deeply value the feedback of the families we serve. Your insights and experiences help us refine our services and better meet the needs of those who rely on us.

If you have any feedback, suggestions, or concerns, we encourage you to share them through this form. Every comment is received with sincerity and respect, as we see each as an opportunity to enhance the care we provide.

Thank you for helping us to serve you better.

Note on Complaints

We are a member of the Australian Funeral Directors Association (AFDA), the peak industry body with Member firms in every State and Territory. AFDA requires its members to honour a strict code of ethics and conduct. If following further communication we are unable to reach a resolution, you may wish to refer your complaint to the Chief Executive Officer of the Australian Funeral Directors Association (AFDA) via email: ceo@afda.org.au or ph: (03) 9859 9966.
More information about the AFDA’s complaints handling procedure can be found here: afda.org.au/complaints/